Sometimes, you will encounter situations where you will need to remove a previously detected device from your Devices list. We recommend deleting a device if:
- You no longer own that device.
- The device’s on/off events are consistently incorrect. We do not recommend deleting the device if an occasional on/off is missed, as accuracy will improve over time.
- The device is a duplicate of another detected device. Keep in mind some devices contain multiple components and rather than being a duplicate, this device may be a different component of the same device. As Sense continues to learn your home, it may automatically merge separate components.
- The device is consistently confused with another device.
💡 Important: If the device you want to delete doesn't offer a Settings icon when you look at the individual device (an issue we are working hard to resolve), please open a support ticket and ask Sense Support to delete that device on our end. And apologies for any confusion this introduces.
To delete a device in the mobile app
- Navigate to the 'Devices" menu option
- Select the device you want to delete
- Tap on the gear icon in the top right corner of the device page
- Choose the "MANAGE" option ("DETAILS" is the default)
- Scroll down and select Delete Device. The system will ask if you are sure. Once you press 'yes', the device will be permanently deleted.
To delete a device in the Web app
- Navigate to the 'Devices" menu option
- Select the device you want to delete
- Tap on the gear icon in the top right corner of the device page
- Scroll to the "MANAGE" box down the page
- Select Delete Device. The system will ask if you are sure. Once you press 'yes', the device will be permanently deleted.
As we continue to improve our device detection algorithms, suggested uses of device deletion may change. Before you delete a device, check back here for the latest best practices.