If you're in the process of setting up your Sense monitor and have succesfully connected to your Wi-Fi network, the next thing that will happen is your monitor will begin to talk to our sever.
If your monitor is having trouble communicating with the Sense server:
- Check your router or firewall configurations to ensure that the Sense monitor can connect to the internet. Please ensure the following ports are unblocked as Sense uses them to securely communicate with our servers: TCP 443, 6514, 8482 and UDP 53.
- Sense could temporarily be experiencing an outage, check our status page to check: status.sense.com/. If there is an outage, please be patient. Rest assured our team will have everything working again shortly.
- If you're using a Wi-Fi extender, please ensure that it is receiving a strong signal from your router. Sometimes Sense can successfully connect to your extender, but may not be able to communicate with the sever because the connection from your router to extender is weak.
- If you use multiple routers or access points within your home, assign a unique SSID to the access point closest to Sense so that it doesn't accidentally try and connect with a more distant router or access point that has the same name.