Validation Error: Account Not Found

What happened

The phone or account number you entered does not match what’s on file with your electricity provider. 

What to do

Using phone number

Using account number

Using phone number

• Make sure you’ve entered the phone number that’s on file with your electricity provider.
  • Check that you entered the phone number correctly.
  • If you have multiple phone numbers on file, try a different number
    • Tip: your utility will look up the primary phone number on file

If these don’t work, contact your electricity provider to confirm or update the phone number on file, then enter that number to try again.

Using account number

• Make sure you’ve entered the account number assigned by your electricity provider.
  • Check that you entered the account number correctly
    • See where to find your account number
  • If you have multiple accounts with your electricity provider and want to try a different account number, enter the other number and try again.

If these don’t work, contact your electricity provider to confirm the correct account number, and enter the new number to try again.