What happened?
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Your electricity provider hasn’t yet installed a Sense-enabled meter for your home or hasn’t made your account eligible. If that’s the case, they’ll notify you when you’re ready to connect.
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If you're seeing an error about Sense having trouble getting information from your meter, there may be a technical issue—please contact Sense Support.
What to do
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If you have another account with this provider and know a Sense-enabled meter has been installed, try again using that account information.
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Haven’t received a notification but want to express interest? Let us know—we’d love to hear from you.
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You can also get started with Sense by purchasing a Sense Home Energy Monitor for installation in your electrical panel—learn more here.