What happened
The electric meter tied to your account is either not eligible for Sense, or there was a technical issue during address confirmation.
If you are not eligible for Sense, this could be because your account does not have a home address with a Sense-enabled electric meter installed
Tip: your electricity provider should notify you of this benefit when available.
If you saw an error message that Sense is having trouble getting information from the meter, it is likely a technical issue.
What to do
- If it's a technical issue, please contact Sense Support to continue.
- If you have a different account with this provider and have been notified that a Sense-enabled meter has been installed, enter information for that account and try again.
- If you have not received a notification about a Sense-enabled meter being installed but want to communicate your interest, please contact your utility provider or Sense Support.
- You can still get Sense by buying a Sense Home Energy Monitor and having it installed in your electrical panel (breaker box). Find more information on the Sense monitor and how to buy it here.
- If you need to contact your utility provider, here are the links:
- Call National Grid at 833.975.0009 or visit their website at www.nationalgridus.com