What happened?
The account number you entered does not have a phone number or email address on file with the electricity provider. Sense needs a verified contact method to send you a one-time verification code and securely link this account.
What to do
- Try a different account
- Update this account. To update account information, visit the provider's account portal to update the phone number and email on file.
Once complete, force quit the Sense Home app then restart your setup process.