What happened
The account number you entered does not have a phone number or email address on file. Sense needs a contact method to send you a one-time verification code and securely link this account.
What to do
- Try a different account
- Update this account
Contact your electricity provider or visit your account portal to update the phone number and email on file.
- To call National Grid in the US - 833.975.0009
- Website for National Grid - www.nationalgridus.com
Once complete, force quit the Sense Home app and restart setup.