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Phased rollout is happening! National Grid and Sense are rolling out the Sense integration in a limited number of homes. Hold off on logging in until general availability is announced. If you have a Sense-enabled meter and would like to be a part of the roll out, click here. |
What happened
The account number you entered does not have a phone number or email address on file. Sense needs a contact method to send you a one-time verification code and securely link this account.
What to do
- Try a different account
- Update this account
Contact your electricity provider or visit your account portal to update the phone number and email on file.
- To call National Grid in the US - 833.975.0009
- Website for National Grid - www.nationalgridus.com
Once complete, force quite the Sense app and restart setup.