Error: We Can't Set Up Your Electric Meter (Account Lock)

What to know

There’s already a Sense account linked to your meter. Each meter can only be associated with one Sense account, so this error could mean:

• Your electricity provider hasn’t reset the meter from a previous resident

• You already set up this meter using a different Sense account

What to do

1. Visit your electricity provider’s website to request a meter reset

2. If you’ve set up this meter before, log in to that Sense account

   • Need help logging in? Use the Forgot Password option on the login screen

3. If you haven’t set up this meter and don’t have a Sense account, contact Sense Support for help