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Phased rollout is happening! National Grid and Sense are rolling out the Sense integration in a limited number of homes. Hold off on logging in until general availability is announced. If you have a Sense-enabled meter and would like to be a part of the roll out, click here. |
What to know
There is already a Sense account linked to your meter. Sense allows only one account to be associated with each meter. This error could happen because:
- Your electricity provider has not reset the meter from the previous resident.
- You already set up the meter with a different Sense account.
What to do
- Contact your utility provider to request a reset:
- For National Grid, call 833.975.0009 or visit their website at www.nationalgridus.com
- If you already set up this meter with a different Sense account, login to it.
- Note: if you are having trouble logging in, you can follow the 'forgot password' flow.
- If you haven't set up this meter and don't have a Sense account, contact the Sense Support team for assistance.