Error: Pair with meter lost

What to know

The Sense app got disconnected from your electric meter during setup. 

What to do

The two most likely causes for this error are:

1. You (or the device) moved away from the meter as the connection was being made. Try again, and remain within 5-15 feet of the meter while allowing some minutes for the pairing to complete.
2. Your device Wi-Fi turned off.
   • Make sure your Wi-Fi is on in your device's settings.
3. There was an issue keeping your meter AP (Access Point) in pairing mode.
   • Try again to reissue a request to turn on our meter’s pairing mode.