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Phased rollout is happening! National Grid and Sense are rolling out the Sense integration in a limited number of homes. Hold off on logging in until general availability is announced. If you have a Sense-enabled meter and would like to be a part of the roll out, click here. |
Sense partners with electric meter manufacturers and electricity providers so that you can monitor your home’s energy usage in a variety of ways.
The intelligence Sense provides helps you make choices that can save energy and reduce costs.
Frequently asked questions
- Why do I need to link Sense to my electricity provider?
- What information is shared between Sense and my electricity provider?
- Why is my electricity provider not listed?
- What can I do if I don’t see my electricity provider?
Why do I need to link Sense to my electricity provider?
For your security, Sense verifies your account with your provider to ensure no one else can connect to your electric meter.
What information is shared between Sense and my electricity provider?
By linking your provider account to Sense, you are allowing us to receive your account details in order to verify your identity for security verification purposes.
Sense uses this information to complete the setup of your electric meter. Sense may also use zip code to power energy insights in the app, such as home compare and carbon intensity.
| For more info on what it takes to connect with your Sense-enabled meter, read an overview of the setup process here: Getting started with Sense-enabled meter. |
Why is my electricity provider not listed?
Sense supports a number of providers that are rolling out Sense-enabled meters, but this process takes time. If you want us to communicate your interest to your electricity provider, please record your preference here.
What can I do if I don’t see my electricity provider?
You can get Sense even if your electricity provider has not yet installed a Sense-enabled meter. To purchase a Sense Home Energy Monitor to install in your electrical panel, click here.