The checkout page provides the latest shipping status. Sense ships same day as long as the order is received before 3 pm EST. You will be notified once we ship, or in the event that we experience any significant delays. We only ship in the United States and Canada and only via FedEx Ground.
If you need to make changes to your order(s) or have a cancellation request, please email Support@sense.com. Make sure to include your order number, cancellation request are not guaranteed. If your request is not successfully cancelled, our support team will supply you with an RMA# (Return merchandise authorization) to return your order.
Customers are responsible for all fees associated with return shipping, unless the monitor is deemed a software or hardware related issue.