At Sense, we take security very seriously and do everything we can to ensure your data is secure.
Sense Support employees will on occasion need to access Product and Service Data to troubleshoot issues, but we will only access pertinent data once we receive explicit permission from you.
All communications between the Sense system, the Sense cloud servers, and Sense Home app are encrypted with AES 128-bit encryption and TLS/SSL (HTTPS). Sense uses Amazon Web Services (AWS) for cloud servers and online storage. Personally identifiable information like email address and account information is stored in physically separate systems from any application data. Physical security is managed by Amazon and access to these production systems is limited to a very small group of Sense engineering team members.
Automated systems process the data collected from Sense monitors to detect devices, send notifications, generate report emails, and power the Sense apps. Sense never shares any of this data with 3rd parties without explicit user opt-in on a case-by-case basis (for example, when a utility wishes to provide discounts/services to their customers in exchange for sharing limited power data.)