Sense is rolling out an exciting new way for users to access their home energy data using the Sense Home app, so now you need to tell us where your Sense system lives ... in the monitor installed in your electrical panel, or in the Sense-enabled electric meter your utility company tells you they recently installed.
Until recently, Sense was only available through Sense and Wiser Energy brand Home Energy Monitors that users install inside electrical panels.
Now, Sense’s technology is also embedded in certain smart meters that begin to roll out to consumers’ homes in late 2024.
Currently there are announced deployments with National Grid in New York. More states are planning to do the same beginning 2025. These deployments take months or years to complete across each utility's coverage area. For more information on Sense’s plans for the future, check out this article from our CEO, Mike Phillips.
What if I don't have a Sense-enabled meter?
This is true for most people, so far. If you already have a Sense or Wiser Energy brand home monitor, keep using it! And if you also don't yet have a Sense monitor, then you can purchase one here. For either option, the Sense Home app experience is the same.
NOTE: Today, Sense Solar customers are encouraged to continue using their Sense Solar Monitor. The next generation of Sense-enabled electric meters will offer Solar coverage but the timing on this is unclear.
What do I do when my utility provides a Sense-enabled meter?
Once your utility provides a Sense-enabled meter, you can choose to keep going or uninstall your monitor and start to collect new data through the meter. Unfortunately, we cannot transfer your historical data and devices to a new account, but you can download your data before migrating, to maintain a historical record outside the app. See this article on how to download data.
For more on the Sense-enabled meter, please read this blog, "Next-gen Smart Meters Have Arrived. Why That's a Good Thing"