If you encounter some difficulty while trying to set up Sense on your smart meter, see below for help in understanding what happened and advice on what to do to resolve the issue.
Error: We can't set up your electric meter (account lock)
Verification error: We're having trouble verifying
Error: We can't create your account
Verification error: Maximum attempts reached
Error: We're having trouble pairing
Verification error: Invalid verification code
Validation error: We can't set up your electric meter (account ineligible)
Error: Your Wi-Fi is turned off
Validation error: We can't verify your account
Validation error: We can't set up your electric meter
Validation error: We can't find your account
Validation error: We're having trouble connecting