If you encounter some difficulty while trying to set up Sense on your smart meter, see below for help in understanding what happened and advice on what to do to resolve the issue.
- Error: We can't set up your electric meter (account lock)
- Verification error: We're having trouble verifying
- Error: We got disconnected
- Error: We can't create your account
- Verification error: Maximum attempts reached
- Error: We're having trouble pairing
- Verification error: Invalid verification code
- Validation error: We can't set up your electric meter (account ineligible)
- Error: Your Wi-Fi is turned off
- Validation error: We can't verify your account
- Validation error: We can't set up your electric meter
- Validation error: We can't find your account
- Validation error: We're having trouble connecting