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Signal Check: Open CT Sensors

You'll receive a timeline notification if we've detected a problem with your CT sensors. 

One (or both) of the sensors may not be fully closed or may have partially opened when the panel cover was replaced.

To fix this, the sensors' position needs to be adjusted such that the handle/trigger end of the sensor won't be disturbed by other wires or the electrical panel cover. Without fixing this setup issue, Sense will not be able to correctly identify devices.

We highly recommend you contact an electrician to help resolve this issue. For questions, please reach out to Customer Support

After this issue is resolved, you should conduct a full data reset via Settings > My Home > Sense Monitor > Reset Data. This will clear all historical data and learned devices from your account. However, this will allow device detection to begin with a clean slate and will allow a more accurate detection process moving forward.