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Phased deployment is in progress! National Grid and Sense are rolling out Sense integration capabilities in just a few dozen homes to ensure a smooth deployment. Please hold off on logging into the Sense app until National Grid announces general availability. If you have a Sense-enabled meter and would like to become a beta participant, please click here and we’ll pass along the information. |
If you've received this error during your network connection test, it indicates that there are problems communicating with your local network. A network should automatically assign an IP address to your Sense system once the system joins the network. This failure indicates that no such address was assigned. This can be caused by:
- Inadequate signal strength: Sometimes a Sense system can associate with a network but the connection is too poor to receive configuration information.
- Follow the suggestions in this article to improve your Wi-Fi connection.
- Check your router's configuration to make sure that it is set to issue IP addresses via DHCP, and that it has sufficient addresses available to provide one to Sense.
If the above is set up, please reboot your router and re-attempt the network test.
If you're still experiencing issues after troubleshooting, please reach out to the Sense Support team.