If you received a “No IP address assigned” error during your network connection test, it means your Sense system wasn’t able to obtain an IP address from your home’s network. This usually points to an issue with how your router is assigning IP addresses.
What This Means
Your router is supposed to automatically assign an IP address to any connected device, including your Sense monitor. If that assignment fails, your Sense system can’t connect to your network.
How to Resolve
1. Restart your router
Power off your router, wait 10 seconds, then turn it back on. This simple step can often fix temporary glitches and restore proper IP assignment.
2. Check the signal strength
Make sure your router (or nearest Wi-Fi access point) is within 5–20 feet of your meter. Poor signal strength can interfere with a successful connection.
3. Still not working?
If you’ve restarted your router, confirmed good signal strength (by checking other devices), but the issue persists, there may be a problem with your network settings (such as DHCP configuration) or a possible hardware issue. Our Sense Support team is here to help—please reach out.
For more information, check out
Wi-Fi Requirements For the Sense Home App
How to Optimize Your Wi-Fi for Sense and Other Smart Devices