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Phased deployment is in progress! National Grid and Sense are rolling out Sense integration capabilities in just a few dozen homes to ensure a smooth deployment. Please hold off on logging into the Sense app until National Grid announces general availability. If you have a Sense-enabled meter and would like to become a beta participant, please click here and we’ll pass along the information. |
If you've received this error during your network connection test, a low download speed (anything greater than 100 kB per second) will not likely cause major issues with Sense. It may, however, slow downloads of device model updates and monitor firmware updates.
If you experience other issues, please reach out to your Internet Service Provider (ISP) or the Sense Support team.