The primary difference between 50Hz and 60Hz is that 60Hz is 20% higher in the frequency of the alternating current. It is important that we have the frequency set correctly for the monitor being installed. If set incorrectly, the overall energy monitoring and in-app reporting will appear delayed and at a lower resolution.
If you are seeing any other frequency other than 60Hz, such as 50Hz, the following may be true:
- You are installed in a true single-phase (non split-phase) panel.
- You are installed outside of North America, perhaps in Europe.
- This is a unique setup and is likely intended.
If any of these apply to your installation, please indicate this on the Installation results page of the Sense Installer app.