Two Factor Authentication, or 2FA, is an extra layer of protection used to ensure the security of online accounts beyond just a username and password. You can optionally set up two-factor authentication for Sense with any authenticator app.
2FA can be set up via the new “Security” card in Settings. To enable 2FA with Sense:
- Navigate to Settings > Security
- Tap "Two-factor authentication" slider
- Enter your password
- Tap the "Open Authenticator App” button to automatically launch the authenticator app and auto-fill the setup key OR copy the setup key and enter it in an authenticator app manually.
If you experience an issue with accessing your authentication app and get locked out of Sense, please contact our customer support team at https://help.sense.com/hc/en-us/requests/new.