Support
Setup (electric meter users)
Orders, Shipping, & Help
- How do I contact Support?
- What is the difference between Sense and Wiser Energy Monitor?
- What are add-on sensors (Sense Flex or Sense Solar)
- Release notes - Most recent updates
- Purchasing
- Shipping
Installation & Setup
- Installing the Sense monitor
- What if I move to a new home?
- Installing the Sense mobile app
- How much bandwidth does Sense consume?
- Beeps or no sound after installation
- I don't have enough space in electrical panel
Using Sense
- Downloading Your Data
- How to use two-factor authentication (2FA) with Sense
- Frequently Asked Questions: Carbon Intensity
- Using the Carbon Intensity Feature
- Frequently Asked Questions: Always On Estimates
- How to Add Always On Estimates
Troubleshooting
- Why is my account logging out automatically on the Web app?
- I’m locked out of my Sense account.
- Why can’t Sense connect to my Wi-Fi network?
- Sense Monitor not communicating with server
- Is Sense experiencing a system outage?
- When will my devices be detected?