Troubleshooting
- Why is my account logging out automatically on the Web app?
- I’m locked out of my Sense account.
- Why can’t Sense connect to my Wi-Fi network?
- Sense Monitor not communicating with server
- Is Sense experiencing a system outage?
- When will my devices be detected?
- Why is Sense now offline?
- How to run a network connection test
- What happens if Sense loses Wi-Fi connection?
- Troubleshooting Sense Solar
- Can't create a Sense account
- Installation error codes
- My Sense Monitor isn't getting detected during installation (Bluetooth issue)
- Why doesn't my electric bill match the estimates in Sense?
- Micro-corrosion issue affecting some Sense monitors
- Signal Check: Phase Error
- Signal Check: Voltage Error
- Signal Check: Open CT Sensors
- Signal Check: Open CT Sensors - 400A
- Signal Check: Detected Solar
- Connection Test: Signal Strength Low
- Connection Test: No Interface
- Connection Test: No Link
- Connection Test: No IP
- Connection Test: Link Local IP
- Connection Test: No Gateway
- Connection Test: Gateway Ping Failed
- Connection Test: NTP DNS Network Error
- Connection Test: NTP DNS Lookup Error
- Connection Test: NTP Timeout