We’re excited to announce Energy Snapshot! Starting in January 2025, our newly improved monthly report provides you with a clear, engaging overview of your energy usage! Here’s everything you need to know:
What Is Energy Snapshot?
Energy Snapshot is a detailed, user-friendly report sent directly to your email each month -- or each week, if you opt in.* It highlights your energy usage trends, helping you better understand your habits and make more informed decisions. It defaults to show kWh used, but you can also configure it to show cost, if you prefer.**
- Delivery Date: Sent on the 3rd of each month once you have 1 full month’s data to report on
- From Email: snapshot@ops.sense.com
- Line: Your Energy Snapshot is ready
- Preheader: Review your average energy usage, peak day/time, top devices, and more
- Exclusions: Solar and significant energy changes are not included in this report
*Weekly Option: Opt in for weekly updates by visiting Settings > Notifications > Energy Snapshot
**Opt in for $ v kWh by enabling Show Cost at your account Settings
What’s Inside the Energy Snapshot?
1. Total Usage Overview:
- See your total energy usage and any changes compared to the previous period.
- Displays either cost ($) or energy usage (kWh), depending on your settings.
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2. Summary Section:
- Review your average usage for the defined period
- Discover your peak day and peak time of energy usage
- Quick access via the ‘View Usage’ button.
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3. Devices Section:
- Highlights the device with the highest usage for the period.
- Lists other top devices (up to 3) to help you identify where your energy is going.
- Explore further with the ‘View More Devices’ option.
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4. Compare Section:
- See how your usage compares to previous periods with the ‘View Compare’ feature.
- If no comparison data is available yet, this section will not appear.
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5. Footer Section:
- Links to unsubscribe, the privacy policy, and the help center for additional support.
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How to Manage Notifications
You can control whether and how often you receive Energy Snapshot emails by updating your settings:
Go to Settings > Notifications > Energy Snapshot > Toggle On/Off.
Get Started Today
Energy Snapshot is your gateway to smarter energy management. To stay informed about your energy habits, keep an eye on your inbox on the 3rd of each month or 2 days after the end of each week. If you have any questions, please let us know. We're here to help!
Frequently Asked Questions
Why didn't I get my Energy Snapshot on the expected date?
There are two possible causes here:
- If you are a new Sense user, you may not have yet accumulated a full period of data, which is what initiates the Snapshot report. So, for example, if you opened your account in December, you should get your first monthly Snapshot report in February.
- You may not be subscribed. It is possible that you have not subscribed to receive the Energy Snapshot emails. Subscribe to Energy Snapshot emails by navigating to Settings > Notifications then toggle on Energy Snapshot
How is peak time calculated?
We divide each day into 24 hours, from midnight (hour 0) to 11PM (hour 23). This happens for every day of the period. For each day, we look at all 24 hours and find the one where the most energy was used. This hour becomes the "winning hour" for that day. The hour with the most "wins" becomes the one we report as the hour with the highest overall consumption.
How is peak day calculated?
Essentially, the peak day is just the day with more consumption/cost in the period. The calculation of peak day is independent of the peak time, and vice versa.
Why does the "Compare" feature say something different in the app than what's in the email?
The compare data in the email is data that's pulled from the reported timeframe, while the app pulls your current compare data.