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Please describe the issue. Please mention any impact you are encountering because of this bug. You can also provide links to screenshots or videos of this issue. Ensure the links are set to be viewable by "anyone with the link."

Please select all platforms you have seen this bug

Please provide steps on how to find this issue and how this can be reproduced. Please specify if the issue is not reproducible. You can also provide links to screenshots or videos of this issue. Make sure the links are set to be viewable by "anyone with the link."

Provide the model or model number of affected mobile devices. If you are using the web app specify the web browser(s) and computer operating system(s) this bug occurred on (Windows, Mac, Linux, etc).

Go to Settings > About Sense (About on the web app) > Provide Version Number (and Build if on mobile). You can also provide a link to a screenshot containing this info.

As our privacy policy requires, we will need your permission to access the data. We take our user-privacy very seriously and do everything we can to ensure that your personal data is kept secure. If you prefer not to grant Sense access, please reply “No.” Please note that without access, we may not be able to resolve this issue. Please see https://help.sense.com/hc/en-us/articles/206570458 to read about how we keep your data secure.

We need to know how you use the Sense Home app: Through a new smart meter recently installed by your electricity provider? Or, through a Sense Home Energy Monitor installed in your electrical panel?

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