At Sense, we understand that when you welcome us into your home, you’re placing your trust in us. That’s why we’re deeply committed to safeguarding your data and giving you full control over what you choose to share.
While this page is not exhaustive, it outlines the key safeguards and privacy practices Sense uses to protect your information.
Security Practices at a Glance
Access Management
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Access to production systems is strictly limited to authorized staff based on job role
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Support staff only access your data with your explicit permission, and only as needed to resolve specific issues
Asset Management
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Sense infrastructure runs on Amazon Web Services (AWS)
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AWS environments are continuously scanned for vulnerabilities and updated following best practices
Encryption Standards
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All data in transit uses TLS 1.2 or higher
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Data stored in our systems is encrypted with AES-256, a leading industry standard
Logging & Incident Response
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Activity is continuously logged and monitored for suspicious behavior
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Alerts notify our dedicated security team of anomalies
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Sense has incident response plans aligned with industry regulations and standards
Multi-Factor Authentication (MFA)
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MFA is supported and encouraged for all users
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Sense staff use MFA to access any system containing your information
Your Privacy, Your Control
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Data from your Sense monitor is processed by automated systems to power app features like device detection, notifications, and reporting
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Sense does not share your data with third parties without your explicit consent
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If your utility offers programs that require data sharing (e.g., incentives or insights), Sense will ask for your permission before any data is shared
📄 Learn more in the Sense Privacy Policy
Frequently Asked Questions
What Information Does Sense Collect During Onboarding?
To deliver personalized insights and connect your home to the Sense platform, we may collect:
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Utility account details (e.g., account number, phone number, address)
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Your Wi-Fi network name and password (used only during initial setup)
Does Sense Store My SSID or Wi-Fi Password?
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SSID (network name): Stored to support troubleshooting
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Wi-Fi password: Used only during setup—not stored long-term
Where Can I Read the Full Privacy Policy?
👉 View the full privacy policy here
If you have additional questions about security or privacy, please reach out to Sense Support—we’re here to help.