This guide will help you troubleshoot smart plug issues with Sense. If you're new to using smart plugs with Sense, check out our How to Use Sense with Smart Plugs for an introduction.
Frequently Asked Questions
What do I do if I change the device plugged into my smart plug?
- Open the Sense app and go to Device Settings > Manage.
- Tap "What’s plugged into this?" near the bottom of the screen.
- Uncheck the previous device and select the new one.
- If switching from one "Other" device to another, you can simply edit the device name and type.
What happens if I plug in a device that Sense has already detected?
- In Device Details, you’ll see a "What’s plugged in?" option. Use this to merge smart plug data with an already detected device.
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For power strips with multiple devices (e.g., TV, DVR, game console):
- If any of these devices were previously detected by Sense, they will now be grouped as a single device in the app.
- If you want to keep an individual device separate (e.g., a TV), do not merge them—but note that this could result in double counting.
Will Sense remember my devices if I remove them from the smart plug?
No. For the best experience, keep your smart plug assigned to a device and in place. The data collected by smart plugs also helps improve Sense’s device detection models over time.
Why are my wattage numbers incorrect?
- Ensure your smart plug firmware is up to date via the Kasa or Wemo apps.
- If the issue persists, contact Sense Support.
How many smart plugs can I connect to Sense?
- The number of smart plugs is mainly limited by your Wi-Fi network bandwidth.
- Most users can connect up to 25 smart plugs without issues.
- For TP-Link HS300 power strips: Each outlet counts as one smart plug.
How do I remove a smart plug from the Sense app?
- To remove a single smart plug, you need to disable the smart plug integration for Sense. This will remove all associated plugs.
- After disabling, you can re-enable the integration, and Sense will rediscover only the active plugs.
- Alternatively, rename inactive plugs, but note that their historical data will remain.
What are the differences between On, Off, and Standby?
- On – The device is actively drawing power.
- Off – The device is inactive, drawing little to no power.
- Standby – The device is drawing some power but isn’t fully active (e.g., a TV using 5W when idle but 200W when on).
Use Standby mode to understand idle energy consumption and decide if unplugging a device is worthwhile.
I’m getting too many timeline notifications for a smart plug. How do I fix this?
- Adjust notification frequency and bubble behavior using the Standby Threshold setting in the Sense app.
- Learn more about customizing Standby settings here.
Compatible Smart Plugs
Sense currently supports the following smart plugs:
- TP-Link Kasa KP-115
- TP-Link Kasa KP-125
- TP-Link Kasa HS-300
- Wemo Insight F7C029
⚠️ Note: Kasa Matter smart plugs (product numbers ending in M, like TP-Link Kasa KP-125M) are not supported.
For further assistance, visit Sense Help Center or reach out to Sense Support.