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To help us answer your question as efficiently as possible, please choose a topic below:

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Subject

Account Maintenance Request

How did you get Sense?

We need to know how you use the Sense Home app: Through a new smart meter recently installed by your electricity provider? Or, through a Sense Home Energy Monitor installed in your electrical panel?

Select your electricity provider(optional)

Does your home have solar panels? (optional)

Currently, Sense-enabled smart meters are not compatible with homes that have solar panels installed. Please see https://help.sense.com/hc/en-us/articles/31431552279827-Is-My-Home-Eligible-to-Use-Sense-With-My-Smart-Meter for more information

Serial number(optional)

Email address registered to Sense account(optional)

Your Message / Question

May we view your data?(optional)

As our privacy policy requires, we will need your permission to access the data. We take our user-privacy very seriously and do everything we can to ensure that your personal data is kept secure. If you prefer not to grant Sense access, please reply “No.” Please note that without access, we may not be able to resolve this issue. Please see https://help.sense.com/hc/en-us/articles/206570458-How-Does-Sense-Keep-My-Home-s-Data-Secure to read about how we keep your data secure.

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