✅ Here's What to Check
Use this checklist if your Sense Home app says your system is offline.
Step 1: Check Network Basics
☐ Confirm Wi-Fi is enabled on your mobile device
☐ Check if other devices are connected to the same Wi-Fi network
☐ If nothing is connected, contact your Internet Service Provider (ISP) to check for an outage
Step 2: Review Wi-Fi Settings
☐ Open your router app or log in using the credentials on the router
☐ Look for your Sense device in the list of connected devices
☐ If Sense isn’t listed, reconnect Wi-Fi in the app:
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Go to:
Settings > System > Network
Step 3: Test the Connection
☐ In the Sense app, go to: Settings > System > Connection Test
☐ Let the test complete—this checks signal strength and common issues
☐ Follow any troubleshooting steps the app recommends
Need help running the connection test? Read more here
Step 4: Check for Service Outages
☐ Visit status.sense.com
☐ Confirm there’s no ongoing system-wide outage affecting your service
Step 5: Get More Help
☐ If the above steps don’t resolve the issue:
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Contact your ISP for router/network support
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Or contact Sense Support for further assistance
📝 Bonus Tip: If you’ve installed multiple Wi-Fi access points (APs), make sure each has a unique network name (SSID). Matching names can confuse Sense during reconnection attempts.