After you run a connection test you will receive a result that links to one of the following articles to give you advice on how to understand and resolve the issue.
System Error
- SystemError - Contact Support
- HTTPClientCreationError - Contact Support
Network Connectivity Issue
- NoInterface - Contact Support
- NoLink - Connection Test: We're Having Trouble Setting Up Wi-Fi
- NoIP - Connection Test: No IP
- LinkLocalIP - Connection Test: Link Local IP
- NoGateway - Connection Test: No Gateway
- GatewayPingFailed - Connection Test: Gateway Ping Failed
- HTTPConnectionFailed - Connection Test: HTTP Connection Failed
- HTTPTimeout - Connection Test: HTTP Timeout
- HTTPServerError - Connection Test: HTTP Server Error
- HTTPResponseUnexpected - Connection Test: HTTP Response Unexpected
Network Connectivity Success
- LinkPass
- GatewayPass
Network Performance Issue
- HTTPUploadLow - Connection Test: HTTP Upload Low
- HTTPDownloadLow - Connection Test: HTTP Download Low
Network Performance Success
- HTTPUploadPass
- HTTPDownloadPass
WiFi Signal Strength
- WiFiSignalOk
- WiFiSignalLow - Connection Test: Wi-Fi Signal Strength Low
- WiFiSignalHigh - Connection Test: Wi-Fi Signal Strength High
If you use Sense through a Home Energy Monitor, you may also receive these results:
Connection Test: NTP DNS Lookup Error
Connection Test: NTP DNS Network Error