When you set up the Sense Home app on your phone or tablet, you’ll create a Sense account and securely link it to your electricity provider account.
This connection gives you real-time energy insights—helping you save money, reduce waste, and make smarter choices.
Frequently Asked Questions
What Is My Account Number
Your electricity account number is a unique ID assigned by your provider. It usually includes:
- 5 to 20 digits
- Sometimes letters or symbols—but during setup, Sense only needs the numbers
✅ Tip: If your account number includes dashes, letters, or symbols, only enter the numbers.
Where Can I Find My Account Number?
Look for your account number in one of these places:
- At the top of your electricity bill (paper or digital)
- In your provider’s online portal or mobile app
- In your welcome packet or initial setup emails
Why Link My Utility Account to Sense?
This secure connection allows Sense to:
- Verify your identity
- Link your Sense app to your smart meter data
- Deliver personalized energy insights based on your actual usage
It’s what enables Sense to turn your energy data into actionable insights—so you can start saving right away.
Still need help?
Contact Sense Support—we’re happy to assist.