What happened?
The account number you entered does not have a phone number or email address on file with the electricity provider. Sense needs a verified contact method to send you a one-time verification code and securely link this account.
What to do
- Try a different account
- Update this account. To update account information, visit the provider's account portal to update the phone number and email on file.
- Once complete, force quit the Sense Home app then restart your setup process.