Your Wi-Fi Is Turned Off – Sense

What To Know

Your mobile device must have Wi-Fi turned on to pair the Sense Home app with your electric meter.
You won’t be able to continue setup until Wi-Fi is enabled.

What To Do

Step 1 - Check Airplane Mode

Make sure your device is not in Airplane Mode.

Step 2 - For An Android Device

Open Settings
Go to Wi-Fi settings

Tip: It may be listed under “Networks”
Toggle Wi-Fi ON

Step 3 - For An iOS Device (iPhone/iPad)

You should get an automatic alert if Wi-Fi is off
To double-check:
1. Open Settings
2. Tap Wi-Fi
3. Make sure it’s toggled ON (green)

Step 4 - Final Check

Once Wi-Fi is on, confirm that your home network is selected and your connection is active.