Your account is not eligible to set up Sense at this time.
What Happened
What You Can Do
If this doesn't sound right, go back and double check that you entered the correct phone or account number, then try again.
If you have a different eligible account, restart setup and enter that info
Until December 31, 2025, you can still use Sense by purchasing a Sense Home Energy Monitor and installing it in your electrical panel—learn more here
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If your meter needs a software update, this will be detected during setup, and we will work behind the scenes to make sure the update is completed.
NOTE: Meter upgrades are done in batches and can take days or weeks to complete. Once done, you will be notified via email.
Still stuck? Contact Support and we’ll help you figure it out.