Welcome! If your electricity provider has installed a Sense-enabled smart meter and told you your home is eligible, you're just a few steps away from tracking your energy use in real time.
✅ What You’ll Need
Before starting, gather the following:
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A valid email address
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A smartphone or tablet (Android 9+ or iOS 16+)
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Your electricity provider’s name
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Your account number or phone number on file with your provider
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Your Wi-Fi network name (SSID) and password
💡 Tip: You’ll need to be 5–15 feet from your electric meter for setup. Plan for weather and time of day.
Step-by-Step Setup
1. Download & Create Account
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Install the Sense Home app from Google Play or the Apple App Store
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Open the app and tap “Create Account”
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Follow the app’s prompts to get started
2. Link Your Utility Account
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Choose “Set Up My Electric Meter”
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Select your electricity provider
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Enter your account number or phone number
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Enter the verification code sent to you
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Confirm your service address
3. Connect to Wi-Fi
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Stay within 5–15 feet of the meter during setup
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Choose your 2.4GHz Wi-Fi network from the list (or type it in manually)
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Enter your Wi-Fi password
If your network doesn't show up:
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Make sure it’s a 2.4GHz band
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Move your router closer to the meter or
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Use a Wi-Fi extender or access point within 20 feet
Note: Sense requires a password-protected Wi-Fi network. Open networks and mobile hotspots are not supported.
You’re Connected! What’s Next?
Now that your Sense system is up and running, you can:
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View real-time energy usage
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Set custom device alerts
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Track and reduce energy waste
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Monitor your home remotely
➡️ Learn more: My First Month With Sense