To deliver real-time, personalized energy insights, the Sense Home app relies on a strong and stable Wi-Fi connection between your Sense-enabled smart meter and your router or mesh network access point. Homes with sufficient bandwidth, minimal interference, and an access point located near the electric meter are most likely to connect successfully.
✅ Getting Connected: What You Need to Know
Choose Your Network
During setup, the app will prompt you to select your home’s Wi-Fi network from a list of those in range.
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If your network isn’t listed, you can type in the network name manually.
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If that fails, your signal may be too weak—see our tips below to improve connection strength.
Use a Secured Network
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Your network must be password-protected to connect to Sense.
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Unsure of your password? Check the sticker on your router. If it’s not there, you may need to contact your Internet Service Provider (ISP) for assistance.
Recommended Wi-Fi Range
If Sense-enabled meter is located outside, it’s important to consider how close it is to your Wi-Fi source:
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Ideally, your router or access point should be within 20 feet of the meter.
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If signal strength is low, try one or both of the following:
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Move your router closer to the outside wall near the meter
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Install a Wi-Fi access point, repeater, or mesh node within 20 feet of the meter
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Use the Right Band and Security
Sense requires:
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A 2.4GHz Wi-Fi band, which offers better range than 5GHz
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WPA2 encryption for secure, stable connections
Need help configuring your router settings?
👉 Connecting Sense: How to Optimize Your Wi-Fi for Sense
⚠️ Important Note for Solar Users
Currently, Sense-enabled smart meters are not compatible with homes that have solar panels installed. We’re working on future support, but in the meantime, you can still monitor your solar energy:
👉 Purchase a Sense Solar Home Energy Monitor
Have it installed by a licensed electrician to track solar production and energy usage directly from your home’s electrical panel.
If you need additional help setting up Wi-Fi or troubleshooting your connection, contact Sense Support—we’re here to help!