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Phased rollout is happening! National Grid and Sense are rolling out the Sense integration in a limited number of homes. Hold off on logging in until general availability is announced. If you have a Sense-enabled meter and would like to be a part of the roll out, click here. |
What happened
The phone number you entered does not match what’s on file with your electricity provider.
What to do
You can identify your account using either the phone number on file or the account number. If you have the account number handy, go back and click on "Try another way" to enter the account number instead. Otherwise:
To enter the phone number:
Try again to input your phone number:
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Make sure you’ve entered the phone number that’s on file with your electricity provider.
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Check that you entered the phone number correctly.
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If you have multiple phone numbers on file, try a different number. Tip: Your utility will designate one number asthe primary phone number and that's what they want to match.
If these don’t work, contact your electricity provider to confirm or update the phone number on file, then enter that number to try again.
- To call National Grid in the US - 833.975.0009
- Website for National Grid - www.nationalgridus.com
Or, you can tap “Try Another Way” and input your account number (see below).
To enter the account number:
To identify your account using the account number:
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Make sure you’ve entered the account number assigned by your electricity provider.
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Check that you entered the account number correctly. Your account number is usually located near the top of your electricity bill / statement. This is the statement you receive via mail (printed) or email (digital). You can also find this number by logging into your account on the electricity provider's app.
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If you have multiple accounts with your electricity provider and want to try a different account number, enter the other number and try again.
If neither of the options work, contact your electricity provider to confirm the correct account number, and enter the new number to try again.
- To call National Grid in the US - 833.975.0009
- Website for National Grid - www.nationalgridus.com