What happened?
The phone number you entered doesn’t match the one your electricity provider has on file.
What to do
You can verify your account using either the phone number on file or your account number. If you have your account number, go back and select “Try another way” to enter it instead.
Here's How:
Double-Check Your Phone Number
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Make sure you entered the phone number your electricity provider has on file
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If you have multiple numbers associated with your account, try a different one—your provider may have a specific number marked as primary
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Double-check for typos or formatting errors
If it’s still not working, visit your provider’s website to confirm or update the number on file.
Or, tap “Try another way” to enter your account number instead.
Check Your Account Number
- Make sure you’ve entered the account number assigned by your electricity provider
- If you have more than one account, try entering a different number
- Double-check for any typos—account numbers are usually found at the top of your electricity bill (printed or digital)
- You can also find your account number by logging into your provider’s app or online portal