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Phased rollout is happening! National Grid and Sense are rolling out the Sense integration in a limited number of homes. Hold off on logging in until general availability is announced. If you have a Sense-enabled meter and would like to be a part of the roll out, click here. |
What to know
The email address you entered is already used by a different Sense account. Each Sense account must be associated with a unique email address.
What to do
You have options:
- Use an alternative email address
- If you want to maintain more than one Sense account and use the same email address, you can expand the desired address, as follows:
- [email name+description]@example.com
- Don’t forget to include the + sign, without any spaces
So, instead of using your existing xxxxx@example.com, you’d be using an address something like this: xxxxx+sense2@example.com
- If you no longer need the other Sense account, log into that account and delete it*. This will free that address for reuse.
*NOTE: If you want to save the data from a previous account, do that before you delete it. Instructions for downloading data are here.
If you have questions, please contact the Sense Support team.