Phased deployment is in progress! National Grid and Sense are rolling out Sense integration capabilities in just a few dozen homes to ensure a smooth general deployment. If you have a new Sense-enabled smart meter (AMI) but are not enrolled as a beta participant, we ask you to postpone any attempt at Sense app sign-on until National Grid announces general availability.
If you are interested in becoming a beta participant, please click here and we’ll pass along the information in case more beta users are needed.
Following are answers to questions frequently asked about the Sense partnership with AMI smart meter customers.
How does Sense work?
The Sense Home app measures electric currents and voltage and uses artificial intelligence to identify core devices to provide you with unprecedented information about your home's energy usage. From week one, your Sense system starts to show how your household's activity impacts your electric bill.
For more information on how Sense works, see this article. To read more on Sense and smart meters, see this article.
Why are National Grid & Sense Partnering?
Sense’s mission is to reduce global carbon emissions by transforming the relationship between people, homes, and the grid. To have the biggest possible impact, we partnered with leading meter manufacturers to build Sense technology right into the next generation of smart electric meters.
As National Grid upgrades its infrastructure, they are installing hundreds of thousands of meters that run Sense technology. This provides unprecedented data on what’s happening on the grid. National Grid can use that data to ensure the grid is working well and efficiently. And National Grid customers get access to the Sense Home app for free, so they can save energy and money with the insights Sense technology offers. Contrary to popular belief, utilities (or distributors) are incentivized to help you save energy, so there is even more benefit when their customers save with Sense. It’s a win-win.
Learn about benefits of Sense technology in this article.
What is AMI and how does it work?
One step in the direction of National Grid’s goal of achieving net zero greenhouse gas emissions by 2050, is to install Advanced Metering Infrastructure (AMI) smart meters for customers in several of their US service territories. These Sense-enabled smart meters provide customers with near real-time usage data and ensure more accurate billing and faster response to outages. Sense technology also gives customers tools to better control their energy use.
How can I get a smart meter (AMI) with Sense?
In 2024, Sense becomes available to a limited number of electric utility customers. Infrastructure updates like this take years to implement, and Sense is actively working to develop partnerships with electric utilities around the United States. Some beginning as early as 2025.
Our first deployment is in partnership with National Grid in New York State. National Grid plans to install 5000 Sense-enabled meters per week, and all New York National Grid customers should have a meter installed by end of 2027.
In the meantime, if you’re interested in having the benefits of Sense sooner, you can purchase a Sense Home Energy Monitor here. There is only one Sense Home app, and the information and performance provided are exactly the same for both Sense monitor devices and Sense-enabled electric meters.
NOTE: At this time, customers with solar panels are unable to use the Sense Home app with Sense-enabled electric meters.
Is this an option for me?
If you live within the National Grid coverage area in New York State your home will be equipped with a Sense-enabled electric meter before 2027. For more information on the National Grid rollout, please call National Grid directly (see below).
Other utility providers in the U.S. are planning future rollouts, but no further details are available. If you’re interested in using the Sense Home app sooner, please purchase a Sense Home Energy Monitor here. We strongly recommend that you hire a licensed electrician to install the monitor.
Will using Sense increase my electric bill?
Sense charges no setup or subscription fees. National Grid has no direct charge for installation of a Sense-enabled Smart meter. National Grid is funding its project during the preparation phase, which includes back office work such as network communications and cyber security development. Meter installation is estimated to be rolled out over the next four years and customers have begun to pay for the upgrades through an adjusted rate, as included in the Company’s 2020 rate case.
Where can I download the Sense Home app?
The Sense Home app is available at the Google Play Store and at Apple App Store.
Do I need a Sense-enabled electric meter to use the Sense Home app?
No. If you're interested in using the Sense Home app sooner than a smart meter is available at your home, you can purchase a Sense Home Energy Monitor at sense.com. If you order this monitor, we strongly recommend that you hire a licensed electrician to install it.
Is there any difference in the Sense Home app between a Sense-enabled meter and a Sense Home Energy Monitor?
There is only one Sense Home app, and it works with both Sense monitors and Sense-enabled electric meters. The information and performance provided are exactly the same. At this time, customers with solar panels are unable to use the Sense Home app with Sense-enabled electric meters.
What should I do if I have a Sense monitor and my utility installs a Sense-enabled meter?
There is nothing you need to do if you have a Sense Home Energy monitor installed and your utility now provides access to the Sense Home app via a Sense-enabled electric meter. Unfortunately, your data will not transfer from your monitor account to your meter account, so:
- If you wish to preserve your data through the Sense app you should continue to use your Sense monitor.
- If you use Sense Flex to monitor either dedicated circuits or a generator, we recommend that you continue using your monitor.
- If you use Sense Solar, you should continue to use the monitor, as the Sense-enabled meter is not yet available for use with solar.
- If you wish to start new, you can create a new account associated with your Sense-enabled electric meter but you must use a different email address.
- If you wish to stop using your Sense monitor, you may first want to sign into our Web app and download your historical data.
- You may then choose to reset the data on your monitor, have it uninstalled by a professional electrician, and resell the monitor.
Can Sense transfer my data from my monitor account to a meter account?
No, unfortunately we are not able to transfer your data and device information to a new account.
Will a Sense-enabled electric meter work if I have solar panels on my home?
At this time, Sense-enabled electric meters are incompatible with homes that have solar panels installed. We hope to add that support in the future. In the meantime, if you wish to track your solar production and energy use, you can purchase a Sense Solar Home Energy Monitor at sense.com and have a professional electrician install it in your electrical panel.
Will the Sense Home app work in every home with a Sense-enabled electric meter?
The Sense Home app requires a stable Wi-Fi connection between your router or mesh-network access point and the Sense-enabled electric meter. Connectivity is a function of many variables including distance, bandwidth, interference and hardware. Homes with sufficient bandwidth, minimum interference, and a Wi-Fi access point in close proximity to the Sense-enabled electric meter are likely to successfully connect. There are not yet specific guidelines for each variable and no alternative at this time.
How can I contact my electricity provider?
- To contact National Grid Support, call 833.975.0009 or visit their website at www.nationalgridus.com