You may be able to access Sense through a Home Energy Monitor or through a Sense-enabled electric meter. Either way, the app experience remains the same. However, setup and support processes may differ slightly.
During setup or when reaching out for Support, you'll be asked where your Sense system is:
- In a Sense Home Energy Monitor that has been purchased and installed in your electric panel?
- Or, built into the Electric Meter installed on your home by your electricity provider?
In-App options
Support Assistant options
Just choose the option that tells us where your Sense system operates. The app on your phone works the same, either way.
For more details on Sense’s plans, check out this article from our CEO, Mike Phillips.