While the Sense monitor is carefully designed and thoroughly tested to assure it is providing accurate readings, it is possible that you may notice a discrepancy between what you see on your electric bill and what you see in the Usage card of your Sense app.
Some reasons for this discrepancy include:
- Tiered rates, time of use rates, or demand charges: Sense does not factor these rates into your billing cycles costs at the moment. This is something we plan to add in the future.
- Taxes, fees, and discounts: Your electric bill may include distribution charges and other costs specific to your electrical provider and locality.
- Data interruptions: Your monitor experienced an outage, causing a gap in data from the Sense side. This could be due to a temporary loss of power or Wi-Fi connection issues. If you find that your monitor is frequently offline, check out this article for some troubleshooting tips, or get in touch with our support team
- Solar: If you have a solar system but are not monitoring it with Sense Solar, Sense will not accurately reflect your real energy costs.
If you notice a large discrepancy and do not believe it’s due to any of the reasons above, please reach out to us.