Hours of Operation
Eastern US time zone | Monday through Friday, 9 am - 5 pm
Contact us
For issues that require a deeper look or complex technical diagnostics, please submit a Support Ticket.
This allows our technical specialists to review your system history and run diagnostics before reaching out to you with a solution.
Available Support Options
Live Chat: Type "connect to agent" in the chat widget during business hours to speak directly with a support representative.
Email: Send us a message anytime, and our team will follow up with you during standard operating hours.
24/7 Self-Service with Our AI Agent: For instant help at any time, use the AI Support Agent in the bottom-right corner of our Help Center.
- Instant Answers: It can instantly troubleshoot pairing issues, locate guides, and answer common questions.
- Easy Escalation: If the AI cannot solve your issue, it will immediately give you the option to contact our human support team.
Request for Phone Support
To keep our support fast, accurate, and secure, Sense does not offer direct, on-demand phone support.
Because smart home electrical data is complex, starting our conversation in writing allows us to pull up your monitor's history, run remote diagnostics, and consult our engineering team right away.
Our Troubleshooting Process:
- Describe the Issue: Share as much detail as possible in your support request (errors, timelines, or photos).
- Review & Diagnosis: A dedicated support specialist will thoroughly analyze your monitor's data.
- The Right Solution: If we can fix it or guide you via message, we’ll send clear instructions. If our specialist determines that a live phone call is warranted or would be more helpful to resolve your specific issue, we will happily arrange a scheduled call to walk you through it.