Sense sends you a one-time verification code to securely link to your electricity provider. A verification code can be sent to the phone or email you have on file with your electricity provider. For text messages, carrier data rates may apply.
What if I can’t access the phone number or email address on the account?
If you can no longer access the phone number or email address on file, contact your electricity provider to update your account information.
- Call your provider directly, or
- Log into your provider’s website or app
Once updated, you may have to wait for our system to process the change. Tip: Force quit the Sense app and start again.
Does entering my phone or email address opt me into communications from Sense?
No, your contact information is only being used to send a verification code. This information will not be used for Sense communication purposes.