To securely link your Sense Home app to your electric utility account, Sense sends you a one-time verification code during setup. This code ensures that only you can access your home’s energy data.
Frequently Asked Questions
How Will I Receive My Verification Code?
Depending on the contact details on file with your electricity provider, your verification code may be sent via:
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Text message to a mobile phone number
Texts can’t be sent to landlines. Carrier data rates may apply.
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Automated phone call to a mobile or landline number
You’ll hear the code read aloud—have a pen handy!
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Email to the address registered with your provider
Be sure to check your spam or promotions folder just in case
What If I Can’t Access My Phone Number or Email?
If the contact details on file are outdated or no longer accessible:
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- Update your phone number, mobile phone number, or email via your provider's website or mobile app (if available)
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After updating, allow time for the changes to process in the Sense system
Tip: Force quit the Sense app and restart it to refresh the setup options after your utility updates your contact info.
Does This Mean I’ll Get Messages from Sense?
No. By providing your phone number or email during setup, you aren't signing you up for marketing messages or ongoing communication from Sense.
Your contact information is used solely for verification during account setup.
I Need More Help
Need help completing your setup? Contact Sense Support—we’re here to help.