If you encounter some difficulty while trying to set up Sense on your smart meter, see below for help in understanding what happened and advice on what to do to resolve the issue.
- We Can't Set Up Your Electric Meter (Account Lock)
- We're Having Trouble Verifying
- We Got Disconnected
- We Can't Create Your Account
- Maximum Attempts Reached
- We're Having Trouble Pairing
- Invalid Verification Code
- We Can't Set Up Your Electric Meter (Account Ineligible)
- Your Wi-Fi Is Turned Off
- We Can't Verify Your Account
- We Can't Set Up Your Electric Meter
- We Can't Find Your Account
- We're Having Trouble Connecting