If your address doesn’t appear during the confirmation step in the Sense Home app, there are a few common reasons why. Here’s what to check:
1. You’ve Recently Moved
If you've recently changed your residence, your electricity provider may still be updating your account information.
What to do:
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Confirm your service address
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Wait 24 hours after any changes are made
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Try the setup process again
2. Your Home Doesn’t Yet Have a Sense-Enabled Meter
If your address isn’t listed, it’s possible your home hasn’t been equipped with a Sense-enabled smart meter yet.
What to do:
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Fill out this form (scroll down) and we’ll notify you when Sense becomes available in your area
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Want to use Sense sooner?
👉 Purchase a Sense Home Energy Monitor and have it installed in your electrical panel
3. There Was a Technical Issue Accessing Your Data
Sometimes, a data access error can prevent your address from appearing during setup.
What to do:-
Contact Sense Support and we’ll help resolve the issue
We’re here to help you get connected—please don’t hesitate to reach out if you need assistance!