Why Can't I Link My New Smart Meter to Sense?

Even if you have a smart meter and know it’s Sense-enabled, your home may not yet be eligible to connect to the Sense Home app. Your electricity provider determines when a specific address is ready, and they’ll notify you when your home is eligible to connect.

To learn more, we recommend starting with this article:

👉 Is My Home Eligible to Use Sense With My Smart Meter?

You may also find these helpful as you wait:

• Can I Use the Sense Home App With My Smart Meter?

• Smart Meters and Sense: Frequently Asked Questions

And while you’re getting set up, it’s a good idea to check out:

• Wi-Fi Requirements For The Sense Home App
  This guide shares tips to help ensure your network is ready for Sense and similar devices.

Let us know if you have any questions—we’re here to help!