Why don’t I see my address?
If your address does not appear during the confirmation process, consider three possibilities:
1. You’ve recently moved
If this is true, your electricity provider may not have finished updating your new address.
- Contact your utility to check on the status of your account. Wait 24 hours for any update to take effect, then try again.
2. The address you want to set up does not have a Sense-enabled meter installed
- Fill out the form at the bottom of this page*, and we'll let you know when Sense is available where you live.
- If you want Sense sooner, you can purchase a Sense monitor here and then install it in your electrical panel.
3. Something went wrong and there was an issue accessing your data
- Contact the Sense Support team