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Confirm address

Why don’t I see my address? 

If your address does not appear during the confirmation process, consider three possibilities:

1. You’ve recently moved

If this is true, your electricity provider may not have finished updating your new address.

  • Contact your provider to check on the status of your account. Wait 24 hours for any update to take effect, then try again.

2. The address you want to set up does not have a Sense-enabled meter installed.

  • Instead, you can purchase a Sense monitor here then install it in your electrical panel. 

  • Also, contact your electricity provider and tell them you want a Sense-enabled meter. You can also record your preference here using the Feedback and Features option. 

3. Something went wrong and there was an issue accessing your data.

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