Hours of Operation
Email - Monday - Saturday 8 am - 8 pm
Chat - Monday - Friday 9 am - 5 pm
Chat support is available for standard compatibility-related questions. Questions that require us to view your data, such as device detection-related questions, will need to be submitted as an email request.
Support inquires are handled within the same day of receipt.
You can check your ticket status by logging into your My Help Requests section, located at the top of our help center.
For email or chat support, please click here.
On-Demand Phone Support
Unfortunately, Sense does not currently offer on-demand phone support at this time. In the event that we believe a phone call would be more effective in resolving this issue, our support team will coordinate.
In the meantime, please visit our self service center to answer some of your questions. If you do not find the answer to your questions, select "not helpful" and you will be routed directly to our support forum or you can submit a ticket.
Sense is licensed and certified to be sold only in the US & Canada at the moment. Because of this, we will not be able to support the sale or installation of Sense outside of these markets. We do hope to make Sense more widely available, in the future. Stay tuned or join our mailing list to be one of the first to know!
Buying and installing Sense outside of this coverage will void the warranty of the product.