Hours of Operation - Eastern US time zone
Email - Monday through Saturday 8 am - 8 pm
Chat - Monday through Friday 9 am - 5 pm
Chat with Support - Chat with an agent for information about Sense products: Ask how Sense will work in your home’s setup, or discuss which Sense product package might be best for you. Click here to chat.
Email with Support - If you have questions that require us to access your home's Sense data directly, please email Sense Support. Support inquiries are handled within one day of receipt. And you can check your ticket status by logging into your My Help Requests section at the top of our help center. For email support, please click here.
Phone Support - Sense does not currently offer on-demand phone support. In the event that we believe a phone call would be more effective in resolving an issue, our support team will coordinate with you after receiving your email request. In the meantime, please visit our self service center for answer to your questions. If you do not find the answer you need, select "not helpful" and you will be routed directly to our support forum or to submit a ticket.
International Support - Sense is presently licensed and certified to be sold only in the US & Canada. Because of this, we will not be able to support the sale or installation of Sense outside of these markets. We are working to make Sense more widely available. Stay tuned or join our mailing list to be one of the first to know when Sense comes to your region!
|Note: Buying and installing Sense outside of this coverage will void the product warranty.|