As you proceed through the initial setup of the Sense Home app on your Sense-enabled meter and encounter this message, you may wonder why there may be such a long wait. There is likely no problem, but here are some answers to questions you may have:
What is happening?
The meter needs to be linked to your network before Sense can start to display information about your home’s electricity use. This may require additional time for your meter to establish a stable network connection.
Why is it taking so long?
To start displaying data in the Sense Home app, a meter has to send a signal over a network that is slower than the Wi-Fi in your home. While this usually takes a few minutes, it sometimes takes longer.
What should you do?
Give the process a few hours. If you’ve turned on notifications, we will notify you when Sense is ready. If you haven’t enabled notifications, feel free to return to the app periodically to check the status.
After three (3) hours, Sense will display an error if the meter is still not linked to your account. Tap the button on the error message to connect Sense again.
After attempting to reconnect, if you still can’t access the app, please reach out to the Sense Support team.