What Happened
Sense was unable to connect to your local Wi-Fi network. Here are some things to check and try.
What To Do
Confirm one or more of the following, then retry:
Was Your Wi-Fi Password Entered Correctly?
- Repeat the login process and make sure your password is entered exactly as shown
- Passwords are case sensitive, so double-check every letter
Does Your Wi-Fi Signal Have Strong Coverage?
On your device (phone/tablet), go to Wi-Fi settings
Find your network name (SSID)
-
Check the Wi-Fi icon for signal strength:
All three bars filled = strong signal
One or two bars = weak signal → could cause timeouts
How to improve weak signal strength:
Move your router closer to the meter or panel
Upgrade to a newer or more powerful router
Add a Wi-Fi extender or create a mesh network
Is Your Wi-Fi Network Working Properly?
If your network name (SSID) doesn’t appear, try these steps:
Use a different device to check if Wi-Fi is online
Open a browser and visit a site (like YouTube or Gmail)
If it doesn’t work, reboot your router
Still offline? Contact your internet provider to check for outages
Sense can’t connect until your Wi-Fi is active again.
Could Router Settings Be Blocking the Connection?
Use a secured Wi-Fi network (no open networks or mobile hotspots)
Sense works best on 2.4 GHz—switch from 5 GHz if needed (via router settings)
Too many devices online? Temporarily disconnect a few
Your router’s firewall may be blocking necessary ports
Make sure these ports are unblocked:
TCP: 123, 443, 6514, 8482
UDP: 53
Some routers may block ping requests—this can be safely ignored.
Encryption matters:
Requires WPA2Â
âť“ Still Need Help?
Contact the Sense Support team—we’re here to assist.