What Happened
Sense was unable to connect to your local Wi-Fi network. Here are some things to check and try.
What To Do
Confirm one or more of the following, then retry:
Was Your Wi-Fi Password Entered Correctly?
- Repeat the login process and make sure your password is entered exactly as shown
- Passwords are case sensitive, so double-check every letter
Does Your Wi-Fi Signal Have Strong Coverage?
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On your device (phone/tablet), go to Wi-Fi settings
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Find your network name (SSID)
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Check the Wi-Fi icon for signal strength:
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All three bars filled = strong signal
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One or two bars = weak signal → could cause timeouts
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How to improve weak signal strength:
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Move your router closer to the meter or panel
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Upgrade to a newer or more powerful router
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Add a Wi-Fi extender or create a mesh network
Is Your Wi-Fi Network Working Properly?
If your network name (SSID) doesn’t appear, try these steps:
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Use a different device to check if Wi-Fi is online
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Open a browser and visit a site (like YouTube or Gmail)
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If it doesn’t work, reboot your router
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Still offline? Contact your internet provider to check for outages
Sense can’t connect until your Wi-Fi is active again.
Could Router Settings Be Blocking the Connection?
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Use a secured Wi-Fi network (no open networks or mobile hotspots)
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Sense works best on 2.4 GHz—switch from 5 GHz if needed (via router settings)
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Too many devices online? Temporarily disconnect a few
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Your router’s firewall may be blocking necessary ports
Make sure these ports are unblocked:
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TCP: 123, 443, 6514, 8482
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UDP: 53
Some routers may block ping requests—this can be safely ignored.
Encryption matters:
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Use WPA2 only
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Sense is not compatible with WPA2/WPA3 or WPA3
âť“ Still Need Help?
Contact the Sense Support team—we’re here to assist.